Edward de Bono's Six Thinking Hats is a structured thinking technique that encourages you to look at a situation from six distinct perspectives. For a security guard, this framework can sharpen decision-making, improve situational awareness, and prevent costly mistakes; all in real time.

The Six Hats and How to Use Them on Duty

White Hat: The Facts

What do I know? What do I need to know?

Before reacting to any situation, gather the facts. How many people are present? What time is it? What does the visitor log say? What was reported on the previous shift? The White Hat keeps you grounded in objective information rather than assumptions. When a suspicious individual enters the premises, your first move is to observe and collect, not conclude.

Red Hat: Gut Feeling & Instinct

What does my intuition tell me?

Security work relies heavily on instinct. If something feels off about a person's behavior; nervous body language, an inconsistent story, an unusual interest in restricted areas. The Red Hat gives you permission to take that feeling seriously. You don't need to justify a gut reaction; you need to act on it appropriately, whether that means alerting a supervisor or simply keeping a closer eye on the situation.

Black Hat: Risk & Caution

What could go wrong?

This is arguably the most important hat for a security professional. The Black Hat is your critical eye, it asks you to anticipate threats, identify vulnerabilities, and consider worst-case scenarios. What if that unattended bag contains something dangerous? What if the "lost visitor" is actually casing the building? Wearing this hat consistently helps you stay one step ahead.

Yellow Hat: Optimism & Best Case

What is the most likely positive outcome?

Balance your Black Hat thinking with the Yellow Hat. Most people entering your facility have legitimate reasons. Most alarms are false. Defaulting to suspicion about everyone creates a hostile environment and erodes trust. The Yellow Hat reminds you to apply proportionate responses, de-escalate when possible, assume good faith when evidence supports it, and look for smooth resolutions.

Green Hat: Creative Solutions

Is there a better way to handle this?

Security often throws up situations that don't have a clear protocol. The Green Hat encourages creative problem-solving. If two visitors are having a heated argument in the lobby, can you redirect them to separate areas rather than escalating? Can you use humor to defuse tension? Green Hat thinking helps you adapt when the rulebook doesn't have the answer.

Blue Hat: Big Picture & Process

Am I following the right process? What should I focus on next?

The Blue Hat is the manager of all the other hats. At the start of your shift, use it to review priorities: What are today's key risks? What incidents need follow-up? At the end of your shift, use it to reflect: Did I document everything? Did I communicate effectively with the oncoming guard? The Blue Hat keeps your thinking organized and purposeful.

Final Thoughts

The Six Thinking Hats won't replace training or experience, but they give you a mental structure to think more clearly under pressure. By cycling through these perspectives, even briefly, you become a more balanced, thorough, and professional security guard. In a job where decisions matter, that kind of disciplined thinking can make all the difference.

Working as a security guard at a grocery store means keeping an eye on more than just shoplifters by the door. Certain products, the "hot stuff" in retail loss prevention lingo are consistently targeted for theft and require a sharper level of attention. Here's how to handle them professionally and effectively.

Know What You're Protecting

In grocery retail, high-theft items typically include alcohol, energy drinks, premium cuts of meat, baby formula, over-the-counter medications, razor blades, and specialty cheeses. These products are small, high-value, and easy to conceal. Familiarize yourself with your store's specific hot list, most loss prevention managers will have one.

Positioning Is Everything

Don't just stand at the entrance. Periodically patrol the aisles where high-risk merchandise lives. Your visible presence near the liquor aisle or the pharmacy section is often enough to deter opportunistic theft before it happens. The goal isn't to catch everyone, it's to prevent theft in the first place.

Work With Store Layout and Staff

Many stores use locked cases, spider wraps, or anti-theft tags on premium items. Know where these security measures are and communicate with store associates if you notice a case has been left unlocked or a tag has been tampered with. You're part of a team, stay in sync with floor staff and management.

Observe Without Profiling

Focus on behaviors, not people. Common red flags include someone lingering in an aisle without placing items in a cart, using large bags or bulky clothing near merchandise, or acting nervously when you approach. Avoid making assumptions based on appearance, it's both unprofessional and a liability.

Follow Protocol Before Confronting Anyone

Most stores require you to witness the full cycle of concealment before approaching a suspected shoplifter, meaning you've seen them take the item, conceal it, and pass the last point of sale. Never physically detain someone based on suspicion alone. Always follow your employer's specific protocols and know your legal authority in your state or region.

Document Everything

Whether it's a recovered item, a suspicious incident, or a confirmed theft, write it down. Incident reports protect you, your employer, and the store's ability to take further action. Note the time, location, description, and what occurred step by step.

Handling hot merchandise in a grocery environment is as much about deterrence and awareness as it is about confrontation. Stay alert, stay professional, and build a reputation as someone shoplifters simply don't want to test.

Every workplace has its ecosystem. In the corporate ocean, there are minnows, sharks, and then there are the whales; the executives, directors, and heavy hitters whose movements create currents that affect everyone else. As a security guard, you might think you're just treading water on the periphery of this world. But with the appropriate approach, you can swim alongside these giants rather than getting swept aside by them.

Know the Water Before You Dive In

The first rule of swimming with whales is understanding their habits. Learn who the key players in your organization are, what they care about, and how they move through the building. A good security professional pays attention; not in a surveillance sense, but with genuine situational awareness. Know which executives work late, who prefers a specific entrance, and what their routines look like. This knowledge isn't just operationally useful; it positions you as someone who actually understands the environment, not just someone standing at a post.

Be the Calm in the Current

Whales command respect partly because of their composure. You can mirror that energy when a crisis hits a fire alarm, an unauthorized visitor, or a medical emergency. How you handle it is on full display to everyone; from the intern to the CEO. Staying composed, decisive, and professional in high-pressure moments signals that you're a person of substance, regardless of your title.

Speak Their Language

Business leaders respect people who communicate with clarity and confidence. When you do need to interact with senior staff, skip the nervous small talk. Be direct, be brief, and be solutions-oriented. If an executive has a concern about access control or safety, don't just nod along, engage with it. Offer an observation or a suggestion. You may be surprised how often decision-makers appreciate someone who cuts through the noise.

Become Indispensable, Not Invisible

Many security guards make the mistake of aiming to blend in completely. There's a difference between being unobtrusive and being invisible. Build a reputation as someone whose judgment can be trusted. Learn the business itself; what the company does, what matters to its leadership, what kind of visitors and vendors come through. The more you understand the mission, the more you become a quiet asset rather than a piece of furniture.

Play the Long Game

Whales didn't get big overnight, and neither will your reputation. Show up consistently, handle every interaction, whether with a janitor or a board member with equal professionalism, and let your record speak over time. People at every level notice reliability, and in an organization, word travels upward.

The corporate ocean can feel vast and indifferent from the front desk or the parking lot. But the guards who thrive aren't the ones who stay in the shallows. They study the currents, develop their skills, and make themselves genuinely hard to ignore, one shift at a time.

Every security guard who has worked in this industry long enough will tell you the same thing; the job has its own rhythm. Work floods in, then it slows down. Employers who needed you desperately last month suddenly have nothing available. New contracts appear out of nowhere, and old ones vanish just as fast. This is the reality of security work, and the guards who understand it are the ones who stay employed and keep growing.

Work Moves in Waves

Retail sites get busy around the holidays and quiet down in January. Outdoor venues and construction sites open up in warmer months and scale back when the weather turns. Corporate buildings tighten their budgets at certain points in the year and expand at others. None of this is random, it follows patterns that repeat year after year. A guard who pays attention to these patterns stops getting caught off guard and starts positioning themselves ahead of the next wave.

Slow Periods Are Not Wasted Time

When work dries up, the instinct is to panic. But slow periods are actually one of the most useful stretches of time in a security career. It is the right moment to renew licenses, add certifications, update a resume, and reach out to employers before the rush hits. Guards who treat downtime as preparation time always come out of slow seasons stronger than those who simply waited for the phone to ring.

Employers Run on Cycles Too

Companies and institutions do not hire security staff randomly. Most operate on budget cycles and contract renewal windows that happen at predictable times of the year. When a contract is up for renewal, staffing needs shift. When a new fiscal year begins, hiring opens back up. A guard who understands this can approach the right employers at exactly the right time, rather than applying blindly and wondering why nothing is moving.

Your Reputation Carries You Through Every Season

When work is abundant, employers compete for reliable guards and treat them well. When work is scarce, they remember who showed up on time, followed instructions, and handled problems without drama. A guard's reputation is what determines whether they get the call when a new post opens or whether they are passed over for someone else. No season lasts forever, but the impression you leave on an employer does.

The Guards Who Last Are the Ones Who Adapt

The security industry will always have highs and lows. That is not going to change. What changes is how a guard responds to those highs and lows. Working across multiple sectors, staying prepared during quiet stretches, and building genuine relationships with supervisors and clients, that is what separates guards who are always looking for work from guards who always have it.

The seasons will keep changing. The guards who learn to move with them instead of against them are the ones who build something that lasts.

If you thought a rodeo was an unexpected setting for a job interview, wait until someone sets up a chessboard in the middle of it. The Securitas Rodeo Recruiting Chess Game is the ultimate test of strategy, nerve, and willingness to consult a plastic oracle under pressure. Spurs, queens, kings, and career opportunities, all in one arena.

Opening Moves: Before the Game Begins

You've arrived at the rodeo, found the Securitas booth, and somehow ended up sitting across a chessboard from a recruiter. This is either the best or most surreal thing that has ever happened to you professionally. Shake the Eight Ball before you sit down. Without a doubt. You are ready. Take your seat.

If it says Better not tell you now, sit down anyway. The game has already started in spirit and hesitation is not a chess strategy.

The Sicilian Defense: Should You Play Aggressively?

Early in the game, you'll need to decide how boldly to play. Do you go for an aggressive opening that signals confidence, or play a conservative, methodical game that demonstrates patience and risk awareness; qualities Securitas genuinely values? Ask the Eight Ball. Most likely. Lean into the bold opening. Move your knight. Show them you think on your feet.

Mid-Game: When You're Not Sure About Your Next Move

This is where most players and most job seekers lose their way. The board is complicated, the queen officer is watching, and somewhere behind you a bull is making noise. You have three possible moves and no clear favorite. Discreetly consult the Eight Ball under the table. Concentrate and ask again. That's actually useful advice. Slow down. Look at the whole board. The answer is usually already in front of you.

When You Lose a Piece

You sacrificed your bishop and it didn't pay off. The recruiter raises an eyebrow. This is not the end. In chess, as in security work, losing a piece is not losing the game, it's information. Ask the Eight Ball: "Can I recover from this?" Yes, definitely. Regroup. Protect your remaining pieces. Show that you respond to setbacks with composure rather than panic. That's the real interview happening right now.

The Endgame: You Can See the Finish Line

You've made it to the endgame. Whether you're ahead or behind, the recruiter is watching how you close. Do you play it safe or go for the decisive move? Shake the Eight Ball one final time. Signs point to yes. Go for it. Commit to your strategy and see it through. Recruiters remember candidates who finish with confidence.

Checkmate: Win or Lose

If you win: congratulations. Put the Eight Ball away, shake hands, and let the chess speak for itself. Don't gloat. Security professionals are humble under pressure.

If you lose: shake hands, smile, and ask the Eight Ball privately "Did I still make a good impression?" Outlook good. Because here's the thing, Securitas isn't necessarily hiring the best chess player in the rodeo. They're hiring someone who stays calm, thinks clearly, respects the process, and shows up ready to engage. Losing gracefully on a chessboard in the middle of a rodeo while wearing a decent hat is honestly a pretty strong audition.

In the security industry, the difference between an effective guard and an ineffective one often comes down not to physical strength or rule knowledge alone, but on mindset. Two contrasting approaches, commonly referred to as Game A and Game B, capture this fundamental difference and are widely used in security training to help officers elevate the standard of their performance.

What is Game A?

Game A represents the traditional, outdated approach to security, one rooted in rigid rule enforcement, reactive thinking, and a culture of authority over service. A security guard operating in Game A mode tends to wait for incidents to occur before taking action, often escalating rather than de-escalating tensions. This type of guard relies heavily on the power of their uniform and badge, using confrontation as a first resort rather than a last one.

The Game A guard sees their role narrowly: enforce the rules, remove problems, and maintain control. While these objectives are not inherently wrong, the manner in which they are pursued in Game A can create a hostile atmosphere, damage relationships with the public, and ultimately undermine the very security they are meant to provide.

Key characteristics of Game A include:

Reactive rather than proactive responses to situations

Confrontational communication style

Rigid, inflexible rule application with no situational judgment

Poor public relations and lack of rapport with staff and visitors

Focus on authority rather than outcomes

What is Game B?

Game B is the evolved, professional approach to security. It is defined by proactive thinking, emotional intelligence, and a service-oriented mindset. A guard operating in Game B does not simply respond to problems, they anticipate and prevent them. They understand that their most powerful tool is not force, but communication.

In Game B, security professionals view themselves as ambassadors of safety. They build positive relationships with the people they serve, use empathy to understand situations before acting, and apply critical thinking to make smart, context-sensitive decisions. The Game B guard knows when to be firm and when to be flexible and that distinction makes all the difference.

Key characteristics of Game B include:

Proactive situational awareness and threat prevention

De-escalation and calm, professional communication

Emotional intelligence and empathy toward the public

Strong rapport-building with staff, clients, and visitors

Outcome-focused and solution-driven decision making

Why Does It Matter?

The shift from Game A to Game B is not just a philosophical change, it has real measurable impacts on safety outcomes and workplace culture. Studies in security management consistently show that de-escalation techniques and community-oriented approaches lead to fewer incidents, reduced use of force, and greater public trust.

When security staff operate in Game B, the environments they protect become noticeably safer and more welcoming. People are more likely to report suspicious activity, cooperate with instructions, and respect security personnel when they feel treated with dignity. In contrast, a Game A culture breeds resentment, non-compliance, and conflict.

Making the Switch from Game A to Game B

Transitioning from Game A to Game B requires deliberate effort and ongoing training. Security professionals are encouraged to regularly reflect on their interactions, seek feedback, and invest in communication and conflict resolution skills. Supervisors play a crucial role by modelling Game B behaviour and rewarding guards who demonstrate it.

Some practical steps to develop a Game B mindset include actively practising active listening, studying body language and non-verbal communication, attending de-escalation workshops, and regularly reviewing and debriefing on real incidents to identify what could have been handled differently.

Conclusion

Game A and Game B are more than training buzzwords, they represent a fundamental choice about the kind of security professional you want to be. In an industry that is rapidly evolving to meet the demands of modern society, the Game B approach is not just preferable; it is essential. The best security guards are not the most authoritarian; they are the most aware, the most composed, and the most human.

There is a reason the double-sided halberd has endured as a symbol across centuries of history, mythology, and martial tradition. It is not merely a weapon. It is a statement about the nature of commitment and nowhere is that statement more vivid than in the life of a security guard who chooses, in a critical moment, to leap.

A Weapon With No Safe End

Most tools have a safe place to hold, a passive end and an active one. The double-sided halberd has no such comfort. Both ends carry a blade. To wield it is to accept that you are holding something that demands total respect at all times, in all directions. There is no casual grip. There is no half-committed stance. You are either in full control or you are in danger.

This is its first and deepest meaning: full commitment or nothing. The weapon punishes ambivalence.

The Leap as a Mirror

When a security guard takes a leap of faith; crossing a gap, committing to action before the outcome is certain, they step into the same truth the halberd embodies. A leap, like the weapon, has no safe end. You cannot half-jump. You cannot leap with one foot still on solid ground and call it courage. The moment you leave the earth, you are fully in it, and only your training, your trust, and your will carry you to the other side.

The double-sided halberd in that moment becomes a mirror. It reflects back at the guard the exact nature of what they are doing; moving through uncertain space with danger on every side, sustained only by mastery and belief.

What the Leap Requires

The leap of faith does not ask for certainty. It asks for readiness. A guard who has trained honestly, who knows their weapon, who understands their responsibility, does not need to see the landing before they jump. The preparation is the faith. The leap is simply the moment that faith becomes visible.

In this sense, the double-sided halberd is less a weapon and more a philosophy made physical; a reminder that real courage has no safe handle to hold, and that the most meaningful leaps are always the ones where something true and irreversible is at stake.